The Dos and Don’ts of Outgoing Voicemail Messages

By Zoe Taylor

Voicemail

Your outgoing voicemail message is often the first impression a person can have of you, especially if it’s the first time they’re contacting you and you miss their call. If your voicemail is comedic or if you sound bored or don’t even state your name, while this may be acceptable amongst family and friends, potential employers are going to see it as unprofessional. So we’ve come up with a list of do’s and don’ts to consider when you’re recording your outgoing voicemail message.

Do

  • State your first and last name
  • Have an upbeat, positive tone
  • Apologise for missing the person’s call
  • Ask them to leave their name and number and state that you’ll call them back as soon as you can
  • You can even ask them to leave a brief message with the reason for their call
  • Provide an alternative point of contact, if desired, such as an email address or work/office number

Example of a good outgoing voicemail message: ‘Hi, you’ve reached John Smith. Sorry I’ve missed your call. Please leave your name and number and I’ll get back to you as soon as possible’.

Don’t

  • State your nickname
  • Make it a comedic voicemail
  • Make it a bored, negative monotonic message
  • Tell them not to leave a message

Example of a bad outgoing voicemail message: ‘Hello? Hello? Gotcha! You’ve reached Shazza and I can’t talk because I’m busy or whatever. Leave me a message.’

For help in finding the right career path for you, or for useful tips on areas including studying and finding success, call 1800 143 080 or visit www2.collegesonline.com.au/mycareer to contact one of our friendly career advisors!

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